Legal Information

Who you are dealing with

Albert Sola, trading as Tardix. A sole trader, not a limited company, so there is no company number. That is said rather than left out: somebody looking for a company number should find out there isn’t one instead of wondering.

Trader: Albert Sola trading as Tardix
Trading name: Effortless Websites
Who does the work: Albert Sola
Phone: +44 (0) 1786 497366
Email: info@tardix.net
Address: 1 Franchi Drive, Stenhousemuir, Falkirk FK5 4DX, United Kingdom

What £399 buys

One website of one page, designed, written and built, published on a domain and hosted. The homepage lists what is in that and what is not, and the list of what is not included is the important one — a shop, a booking system, customer logins, a self-service blog and additional pages are all outside it.

If what you need is outside it, I will say so and quote for that separately rather than stretching a £399 job until it stops being one.

If the designs are not right

At step 2 of the build I show you designs. If none of them suits you, I will produce one further design. That is one additional design, not an open-ended series.

If that further design is also not right, the work stops there and a refund of 50% can be arranged. The intent is that we split the loss rather than either of us carrying all of it: I have done the design work, and you have a site you did not want.

Two things to be plain about, because a refund term is worth stating exactly rather than generously:

It is 50%, not all, and it applies at the design stage. Once a design is approved and the site is built, this is not the term that applies.
“Can be arranged” is the wording, and it means what it says. It is a route to settle the situation, not an automatic entitlement that triggers by itself, so raise it with me and we will deal with it.

None of this reduces your statutory rights, and it is not intended to. A service agreed at a distance carries a right to cancel that no term on this page can sign away. See “Cancelling” below, and “Which law applies” at the foot of this page.

When you pay, and how

Not settled, and this page will not guess at it. An earlier draft of this site stated that you see the finished website before any money changes hands and would owe nothing if it were never right. That came from an old unpublished service page rather than from anything agreed, and it was removed rather than softened, because a payment term is either agreed or it is not.

The refund term above narrows this without settling it. A refund of 50% at the design stage only makes sense if money has already changed hands by then, so payment cannot fall entirely at the end. How much falls when is still open.

Cancelling

Because this is normally agreed over the phone, over email or over a messaging app rather than face to face, it is a distance contract, and you have a statutory right to cancel within 14 days of agreeing it.

If you ask me to start inside those 14 days and then cancel, you may have to pay for the work already done. I will tell you what that stands at rather than present it afterwards.

The domain and the hosting

The £399 covers designing and building the site, registering a domain and putting the site live. It is a one-off charge for that work.

Keeping the site online is £15 a month. That is the Hosting plan below, and it runs from the day the site goes live. So the total cost of having a website here is £399 once, and £15 a month for as long as you want it to stay up.

This is stated plainly because a one-off price with a monthly charge behind it is the single easiest thing for a customer to misread, and the earlier version of this page did misread it: it described the £399 as covering the hosting, which would have implied the site stayed online forever for one payment.

If you stop paying for a plan the site comes down when the hosting does. The domain is a separate thing and outlives it, which is why who it is registered to matters:

The plans

There are two. One of them is required, and they are alternatives rather than a ladder: Full support includes the hosting, so it is £50 a month in total and not £50 added to £15.

Hosting, £15 a month: Required from the day the site goes live, unless you are on Full support instead. It is the site served at its own address with its security certificate, and the domain kept pointing at it. It does not include changes: those are quoted one at a time as they come up. From the second year on the domain renewal is billed on to you at what the registrar charges.
Full support, £50 a month: Optional, and it replaces the Hosting charge rather than adding to it. The site hosted as above, plus being found on Google, having somebody to ring, changes to your words, prices and photographs within reason, and the checks that the site is up, fast and not linking anywhere broken. The yearly domain renewal is included.

The names describe the difference in outline. One keeps the site online, the other keeps it being worked on.

Ending a plan

Neither plan has a minimum term. You can tell me to stop at any time, by any of the ways of contacting me on this page, and it stops at the end of the month you tell me in. The site comes down when the hosting stops.

That is stated because a recurring charge a customer cannot see how to stop is exactly the term that needs writing down before they agree to it.

Backups

There is no separate backup service, in either plan, and none is charged for. The site is a set of files kept in version control rather than a database on a server, so it is rebuilt from source rather than restored from a copy of itself.

The Google accounts

Search Console, a Business Profile and Analytics are set up as part of the £399 and they are yours, on either plan. What Full support covers is somebody keeping them current afterwards.

What I do not promise

I do not promise a position on Google. Nobody can. What is included is the work that makes a site findable — the site submitted to Google and Bing, Search Console and a Business Profile set up, the page written so it says what you actually do — and that is a different thing from a guaranteed ranking.

I also do not promise a site will bring you customers. It gives you somewhere credible to send them.

Complaints

Ring me. It is one person, so there is no complaints department to get past and no script to be read at.

If something has gone wrong I would rather hear it from you than read it in a review, and I will tell you plainly what I can and cannot do about it. If we cannot settle it between us, you keep your usual rights under the Consumer Rights Act 2015.

Which law applies

These terms are governed by Scots law, and the Scottish courts have jurisdiction. Nothing here removes any right you have as a consumer that cannot be signed away.